Shipping & Returns Policy

We want to make sure you are completely happy and satisfied with your order. If you need a different size, we will exchange it. If you don’t love your merchandise, you can return it. If we made a mistake, we will fix it. Just remember these important points:

• All returns and exchanges must be initiated within 14 days from the receipt of your product, so examine your order promptly. Receipt date is determined by the day of the delivery confirmation.
• The refund will be for the full purchase price of the product. This does not include shipping, gift packaging, or promotional discounts.
• Merchandise must be in unworn, unused, new condition and include all original vendor packaging and tags.
• When making a return or exchange, we highly recommend a tracking number. Pistol Jane is not responsible for packages lost in transit.
• If making an exchange, additional shipping costs for new merchandise will apply.
• Report any shortages or incorrect orders within 3 days of delivery confirmation. Your order is assumed correct after the first 3 days.
• All custom order sales are final.
• All returns must have proper return number. If a return does not have proper return number, the return will be refused.
• If making a return or exchange please contact us via phone or email for a return number.

Custom Products Policy

All design your own product’s sales are final. While we strive to fulfill orders promptly, are products are custom made to order and may take 2-4 weeks when sale volumes are high.

Cancellation

If you wish to cancel a product, please contact us immediately.  Orders are usually entered into processing within 24 hours.  The customer takes financial responsibility after the product has been moved into processing.

Shipping

All orders usually ship within 1-2 business days. Custom products may take 2-4 weeks. Business hours are 9am-5pm (mountain) Monday-Friday.

Contact Us

Please don’t hesitate to contact us for assistance or with any questions or concerns you may have. We will be happy to assist you in any possible way.

Tel:720-215-5594

Email: info@pistoljane.com

Business Hours

Monday-Friday 9am-5pm MST